e3bet's Privacy Policy
Your personal information is completely safe with us. Find out in detail how e3bet collects, uses, and protects your data.
e3bet ("we", "our") places the highest importance on the privacy of Bangladeshi players. This privacy policy describes what information we collect when you use our platform, how we use it, and how we ensure the security of your data.
By using any of e3bet's services, you will be considered to have agreed to this policy. Please read it carefully. If you have any questions, contact us at [email protected].
What Information We Collect
When you register on the e3bet platform and use our services, we may collect the following types of information:
1.1 Personal Identification Information
- Full name and date of birth (for age verification — for those aged 21 or above only)
- Email address and mobile number
- National ID card or passport number (when identity verification is required)
- Current address
1.2 Financial Information
- Mobile number linked to bKash, Nagad, or Rocket account (for transaction processing)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Site access times and page visit history
- Game play information and betting history
- Cookies and session data
1.4 Communication Information
- Messages you send through our live chat or email
- Customer service related conversations
How We Use Information
e3bet uses the collected information for the following purposes:
2.1 Account Management and Verification
Personal information is used for your account registration, identity verification, and age confirmation. This is an essential step in ensuring responsible gaming.
2.2 Financial Transaction Processing
Financial information is used to correctly process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal is ৳1,000.
2.3 Security and Fraud Prevention
Technical information is analysed to ensure account security, detect suspicious activity, and prevent money laundering.
2.4 Customer Service Improvement
Communication information is used to resolve your issues quickly and improve service quality. Our support team provides assistance in Bengali and English 24/7.
2.5 Fulfilling Legal Obligations
Collected information may be used to maintain certain records and provide information as required by applicable laws and regulations.
2.6 Platform Development
Anonymised user behaviour data is used to improve the gaming experience, develop new features, and analyse platform performance.
Information Sharing and Disclosure
e3bet never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, banks), technical infrastructure, and fraud prevention services. These partners may only use the information to provide the specific service, and they are bound by strict confidentiality agreements.
3.2 Legal Requirements
Information may be disclosed to competent authorities in response to court orders, legal investigations, or other legal obligations.
3.3 For Security Purposes
Information may be shared with relevant authorities in order to cooperate in the investigation of fraud, money laundering, or other harmful activities.
3.4 Business Transfers
In the event of a business change such as a merger, acquisition, or asset sale, user information may be transferred. Users will be notified before such a change takes place.
Cookies and Tracking Technologies
e3bet uses cookies to operate the website correctly and to improve your experience.
4.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect anonymous data to understand site traffic and usage patterns.
4.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Information Security Measures
e3bet applies multi-layered security measures to keep your information protected:
5.1 Encryption
All data transmission is secured through SSL (Secure Socket Layer) encryption. Stored sensitive information is encrypted using industry-standard encryption methods.
5.2 Access Controls
Only authorised personnel may access your information for specific reasons. Every access is logged and regularly audited.
5.3 Regular Security Reviews
Regular security tests are conducted to identify vulnerabilities in our systems and the systems are updated as needed.
5.4 Data Breach Response
In the event of a data breach, we will notify affected users as soon as possible and take the necessary remedial steps.
Data Retention and Deletion
e3bet retains your information only for as long as necessary:
- Information for active accounts is retained for the entire period the account remains active.
- Financial transaction records are retained for a specified period in accordance with legal obligations.
- After an account is closed, information is retained until legal requirements are met, then securely deleted.
- Unnecessary information may be deleted at a user's request, except for information subject to legal obligations.
Your Rights and Choices
As an e3bet user, you have the following rights:
7.1 Right of Access
You may request a copy of the information we hold about you. To do so, submit a request to [email protected].
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
7.4 Right to Object to Processing
You may object to the processing of your information for certain purposes, particularly in the case of marketing communications.
7.5 Request Process
To exercise any of the above rights, contact us at [email protected]. Our support team is available 24/7 to process your request.
Third-Party Services
The e3bet platform uses software from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi). These providers may have their own privacy policies.
Payment method providers (bKash, Nagad, Rocket, and banks) manage data under their own terms. Please also be aware of the applicable provider's policy at the time of a transaction.
e3bet is not responsible for the data practices of these third parties, but we only work with trusted and reliable partners.
Protection of Minors
e3bet is for those aged 21 or above only. We do not knowingly collect any information from minors.
Age is verified during the registration process. If a person conceals their age by providing false information and this is subsequently proven, their account will be cancelled and the collected information will be deleted.
If you become aware that information about a minor is stored with us, contact [email protected] immediately.
Policy Changes and Updates
e3bet may update this privacy policy from time to time. In the event of any significant change:
- A notification will be provided on the platform.
- Details of the changes will be sent to the registered email address.
- The effective date of the revised policy will be clearly stated.
If you continue to use the platform after a change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the e3bet support team:
- Live Chat: Use the platform's live chat for direct 24/7 support.
- Email: [email protected]
- Language: Support is available in both Bengali and English.
Our team will respond to your request as soon as possible. e3bet is always committed to working with transparency and trustworthiness.